Job: Technical Software Support

[I`m Batman]

We are looking for another good tech. Please email me your resume (cdtrack51 at gmail) if you're qualified and interested. I believe salary starts at 55k.
The office is located in Englewood. I-25 and Dry Creek

Technical Software Support

Position Purpose:

The Technical Software Support Specialist is responsible for the installation, administration, and ongoing support of CardWizard Solutions on customer server hardware, Windows Active Directory/ DNS/ WINS/DHCP, as well as Windows 2003/2008/2012. Servers in web, application and database environments to our customers in the US and channel partners around the world.

Responsibilities:

Technical Phone Support 35%

Provide 2nd level support to assist customers and technicians with difficult technical issues
High availability for support contact to ensure timely and accurate response to all inquiries.
Responds to inquiries for support requests from customers, distributors and Sales people in a timely manner
Utilizes phone, email and remote connections to investigate customer issues
Diagnoses underlying cause of customer complaints or performance issues
Create and maintain documentation to assist in future problem resolution
Resolves customer issues escalated from 1st level Phone Support and on-site technicians, escalating to engineering for additional support when needed
Support end-user installations, configurations, updates and migrations through problems. Act as direct contact with internal and external customers.
Provide 24/7 on-call support after hours
Provide cross training to other colleagues.



Customer Installation and Training 55%

Provide onsite installation of CardWizard solutions onto existing customer server systems
Delivering software operations training for customers and IT personnel
Interact with System Administrators to apply software patches and perform upgrades to existing customer systems.
Provides remote installation support for hardware and software as requested

Learning and Development 10%

Participate in company sponsored personal development and quality initiatives
Complete all company training and development courses required by Datacard
Reads journals or other market sources to ensure knowledge of market changes and or advances

Basic Qualifications:

Excellent verbal communications and customer skills
Associates degree in Information Technology or equivalent
3+ years of experience in an IT environment
Proficient problem solving and troubleshooting skills
Experience in general networking technologies and concepts
Experience configuring and maintaining Windows Server 2000/2003/2008/2012 associated tool and utilities.
Willingness and ability to work flexible hours and travel 50%
Previous experience in a customer service environment

Preferred Qualifications:

Previous job experience in the Financial Institution industry
Advanced technical education
Professional technical certification such as A+, MCSA, MCSE or similar
Networking and/or Software Certificates such as Network+ and CCNA
SQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN knowledge and experience
Experience supporting remote and mobile users and computing/communications
Experience with systems backup and recovery technologies

[Huzer]

My sis is looking for a gig in Denver, but she's not quite qualified for this one. She's working on a career change and wants to get into the IT world (or so she thinks). A career change in your late 40s can be tough to pull off.

[Shadowden]

The software world is always so appealing.

Good luck on good candidate and good luck to Huzer's Sis on a late life career change! The thought of changing careers for me is scary and I'm in my mid-30s. The adventurous rarely fail to succeed though

[I`m Batman]

Its never too late to change career as long as you have the aptitude for it.

I have not received anything yet... Really? Nobody wants to work with me? lol. Don't worry, I'm in a different department.

[seantobin5]

I'm in school for IT and this is the sort of thing that is my dream job! Do you think it's possible if I can get a tour of the place and get an idea of what I'm getting myself into? Thank you!

[Huzer]

Its never too late to change career as long as you have the aptitude for it.

I have not received anything yet... Really? Nobody wants to work with me? lol. Don't worry, I'm in a different department.

I'd throw my sister at you, but I don't think she's quite ready.

[I`m Batman]

I'm in school for IT and this is the sort of thing that is my dream job! Do you think it's possible if I can get a tour of the place and get an idea of what I'm getting myself into? Thank you!

I will see what I can do. We're pretty casual here, and it's not your typical IT/tech shop. When I come into work, it's like I'm hanging out with friends. Except, I'm coding too, which is also something I enjoy. I actually look forward to coming in to work on Mondays. I used to do the position posted above too for 5 years... that was 5 years ago. I enjoyed that job too.

[I`m Batman]

Oh, we also have 2 more positions opened to do what I do too. Senior Software Engineer. Anyone here interested? But this one, you'll have to work with me. lol.

[I`m Batman]

I'd throw my sister at you, but I don't think she's quite ready.

No problem. I wish your sister luck. I hope it's something that she enjoys to do. When she is ready, maybe there will be another position open here. We are always growing.

[seantobin5]

I will see what I can do. We're pretty casual here, and it's not your typical IT/tech shop. When I come into work, it's like I'm hanging out with friends. Except, I'm coding too, which is also something I enjoy. I actually look forward to coming in to work on Mondays. I used to do the position posted above too for 5 years... that was 5 years ago. I enjoyed that job too.

That would be awesome!! I'm more of a hands on person with hardware and networking. I'm not all that great at programming... actually I'll rephrase that-- programming is not my thing at all haha. I would just like to see the environment and what's it like to work in there. Thanks!

[Shadowden]

Alas, I am excited to know how to log into my computer every day, though some days it is a task in and of itself.