Postby ~Barn~ » Thu Dec 23, 2010 9:14
Well... I won't argue the point anymore. But I think we're kind of talking about two different things here. To put it in more far-fetched terms, every fire that a Fire Dept. gets called to, is important to somebody. Whether it's a 2 bedroom HUD home, or the Capital Building, there are very tangible things at stake to the people involved.
Now what you seem to be trying to do here, is justify/rationalize the experience I had, against the other type of clients that MAC deals with, and that's not a fair comparison. It's not even fair to suggest it, and here's why:
If the problem I presented to them was not within their scope of important work, I can't help that, and so be it; it's their shop. But what could have been helped, was THE DEGREE OF HONESTY AND PROFESSIONALISM with which they dealt with me.
Being on the backburner sometimes, is part of life. Having the cook tell you the whole time, that you're gonna be the first thing into the oven though, is quite a bit different.
And Datsun.... to your comment about my $300 being a minor deal compared to what they can earn, I agree, but keep this in mind... $300 is what they charged me. Not something I negotiated. And on top of that, they charged it to me, and they DIDN'T fix things. They could have charged me $2300, and if I would have been returned a working car again, with a legitimate and professional explanation of what they did, and why it took the better part of a month, I would have been a perfectly content (if not mildly broke) customer, but I can promise you that we wouldn't be having this conversation.
The different perspective you're offering is all well and good, and I do understand it. The problem though, is that all the failures here, and all the points of contention that I have, we're all avoidable.
Even in the busiest, and most hectic & chaotic of environments, a few short moments of communication, and real honest candor, can make a world of difference. And this is where I think you and I are having our disconnect.
~Brandon~ 720.935.6438 (\__/)
(='.'=)
(")_(")
This is Bunny. Bunny has the following mods: BNR Supercars GT28RS TC - Mazdaspeed CAI - ACT Streetlite CK - Vibrant TIP - Extreme Turbo Systems TMIC - SLS Performance TP - Magnaflow CBE - James Barone Racing SSP & HSK - Cobb AP - Xcarlink iPod integrator - VG Sharkfin - RX-8 Wheels - Fiber Images CF Hood w/BCM accents